If customers ever have questions about the legitimacy of a bill, phone call or email regarding their utility bill, they should refrain from providing any personal or banking information, hang up and contact theKCP&L Customer Contact Center at (888) 471-5275 or (816) 471-5275.
Here are some other important safety tips to keep in mind.
- Never give credit card, debit card, Social Security, ATM, checking or savings account numbers to anyone who comes to your home, calls, text and/or sends an email requesting this information in respect to your utility bill, without also verifying that person is with KCP&L by either asking to see company identification or by calling KCP&L’s Customer Contact Center.
- Be suspicious if you receive an email regarding your utility bill if you have not requested online communications from KCP&L.
- For customers using KCP&L’s online bill pay system, always make online payments directly through kcpl.com.
- Never provide personal information via email or click any suspicious links.